Please read thoroughly the instructions that came with the product and familiarise yourself with them. Do not attempt to use the product until you have read and thoroughly understand the instructions. It is very important to follow the instructions. If you did not receive instructions with the product, then please contact us immediately upon receipt of the product.
If you use one of our products and it causes you excessive discomfort or pain, then stop using it immediately. You may contact us for guidance, but we are unable to give medical advice. Please see your doctor or audiologist for medical advice.

Limitation of Liability

Zedphones Ltd (and DEEPsound) accepts no liability under any circumstances for problems arising from the use of our products. if users do experience any complications, then they should stop using the product immediately and, if necessary, seek medical advice from a doctor or audiologist at their own expense. Zedphones or any corporate entity or individual associated with the development of our products will NOT be held liable for any special, consequential, incidental, indirect, or similar damages for any reason. The sole remedy will be limited to refund of the purchase price. By purchasing this product, you agree to these limitations of liability.

Terms of Business

All sales are subject to the following trading terms – these terms and conditions do not affect the consumers’ statutory rights.
We guarantee that the products we supply will be to the correct specification as advertised however we are unable to guarantee precise compatibility or suitability. It is extremely important that the instructions that come with our products are followed as closely as possible.
We try to ensure that all information provided is as accurate as possible but we cannot be held responsible for any typographical errors in our advertising on our website. We reserve the right to accept or reject any order for any reason whatsoever. No order will be considered binding unless and until it is accepted by the company. Payment terms are credit/debit card or PayPal.
Title of the goods remains with the company until payment has been made in full. We will give you an estimated date of despatch for your order. If these dates cannot be met for whatever reason, we will try to keep you informed of any delays and when you can expect delivery. Whilst we make every effort to keep to stated delivery times, we cannot be held liable for any losses or costs incurred as a result of a failure to meet estimated delivery dates and times. Any problems with your delivery must be advised to the company within 7 days of delivery. All goods are offered subject to stocks and availability. if for any reason they are no longer available we will try to offer an alternative product, otherwise we reserve the right to cancel the contract and offer a refund.

Distance Selling Regulations

Under The Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel a contract within seven days – starting from the day after you take delivery of the goods (a “cooling off” period). You have the right to cancel for any reason without penalty, if you wish to cancel a contract, please write to us, fax us or e-mail clearly stating your full details, and cancellation instructions. To cancel the contract, you must give us notice within seven working days starting from the day after you take delivery of the order. Once you have cancelled the contract, you have a legal “duty of care” to take good care of the goods. You must return the goods to us at your expense to the address below. Please mark all parcels clearly with your name and address
We meet our obligations under the current consumer regulation in force including: The Sale of Goods Act, 1979, The Supply of Goods and Services Act, 1982, The Trade Descriptions Act, 1968, The Unfair Contract Terms Act, 1997, The Consumer Protection Act, 1987, The Consumer Protection (Distance Selling) Regulations, 2000
Zedphones Ltd, 91 Upper Brook Street, Winchester SO23 8DG, England

Cancellation/Replacement

Under The (British) Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel a contract within seven days – starting from the day after you take delivery of the goods (a “cooling off” period). You have the right to cancel for any reason without penalty.
If you wish to cancel, please write to us or email clearly stating your full details including order date and cancellation instructions. To cancel the contract, you must give us notice within seven working days starting from the day after you take delivery of the order. Please include a short note explaining why you chose to return the goods.
Once you have cancelled the contract, you have a legal “duty of care” to take good care of the goods. You must return the goods, even if they are “used”, to us at your expense to the address below.
Refunds will be made within 30 days of receipt of the notice of cancellation.

Zedphones Ltd (DEEPsound), 91 Upper Brook Street, Winchester SO23 8DG, England

Email: info@deepsound.co

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